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Emerging Practices with Promise

Submitted By: Debbie Glass, Gateway Adult Education Network (Merced Region)

Community Messaging

  • Type of Practice: Professional Development
  • Targeted Population: First-time Students, Returning Students
  • Program Area(s): Adult Basic & Secondary Education, Adults with Disabilities, Apprenticeship, English as a Second Language & Citizenship , Career Technical Education
  • Consortia Involved:
    Gateway Adult Education Network: Chowchilla Union High School District, Delhi Unified School District, Dos Palos Oro Loma Joint Unified School District, Gustine Unified School District, Hilmar Union High School District, LeGrand Union High School District, Los Banos Unified High School District, Mariposa County Unified School District, Merced Community College District, Merced Union High School District/Merced Adult School

The Challenge

Adult learners in our region need to receive correct, timely information about the educational and support services available to them. The consortium planning group consistently heard the words, "I didn't even know you did that!" in our planning meetings.The challenge is to see that our employees who interact daily with the public has relevant, up-to-date information to provide.

The Solution

In September, will be training front-line office staff from the school districts, community college and partner offices on all existing services for learners. The receptionists and switchboard operators who meet and greet the public will learn about the available services throughout the region and how to refer adults to those services.


This practice is emerging in that we have not conducted the training yet. We plan to offer a follow-up training after consortium funds are available and additional services are developed in the region.

The Data

We have developed a log sheet for the employees to record what types of questions are coming in through phone, e-mail and visits, to share with all participating agencies and to inform decisions about course or service offerings by educational agencies.
In addition, learners will have the opportunity to ask for further information and their e-mail addresses will be added to a regional mailing list for marketing new options.

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